Description

We are seeking a skilled Account Manager whose main role is to develop long-term relationships with a portfolio of clients, connecting with key business executives and stakeholders by initiating and maintaining favorable relationships with client.

Responsibilities

• Communicating with clients to understand their needs and explain product value and serve as the lead point of contact.
• Build and maintain strong, long-lasting relationships with clients based on trust, collaboration and respect.
• Coordinate and manage with internal departments to facilitate client need fulfillment in a timely and efficient manner.
• Collecting and analyzing data to learn more about consumer behavior, needs and help develop innovative solutions.
• Resolving complaints and preventing additional issues by improving processes.
• Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders
• Develop new business with existing clients and/or identify areas of improvement to meet sales quotas
• Understand key services offered by the company, our portfolio of clients and what we offer
• Understand companies work flows and delivery protocols for the services offered
• Negotiate timelines, manage client expectations and delivery processes for assigned projects
• Learn and recognize triggers based on customer behavior and engage with customers who request to terminate or downgrade services.
• Asses client’s needs and upsell them on possible services that the company offers to maximize profits.
• Help prepare sales contracts ensuring adherence to law-established rules and guidelines.
• Keep records of sales, revenue, invoices etc.
• Provide trustworthy feedback and after sales support.

What We Are Looking For

• Proven work experience as an account manager or similar role.
• Problem resolution skills
• Good communication and interpersonal skills
• Excellent negotiating skills
• Excellent word processing and spreadsheet skills
• Strong leadership and decision-making skills
• An outgoing and friendly personality
• Ability to multitask
• Relevant university/ college degree

Apply Here

 Send Email To hr@kapudigital.co.ke